Kilky Paris e-Gift Card

Once your Kilky Paris gift card is ordered, it is sent instantly by email to the address provided during the purchase.
You can choose to send it to yourself or directly to the person of your choice.

The gift card contains a unique code to be used at the time of payment on our website.

To use your gift card:

• add your favorite items to the cart,
• proceed to the payment step,
• then enter your gift card code in the field provided for this purpose.

The gift card amount will be automatically deducted from your order total.

Gift cards can be used:

• across the entire Kilky Paris site,
• in a single transaction or over several orders.

If the total amount is not used during a purchase, the remaining balance automatically remains available for a future order.

Example:
You have a gift card worth €100.
You use €60 on a first order.
You will then have €40 available for a future order.

If your order amount exceeds the balance of your gift card, you can simply complete the payment with another method.

Gift cards are neither exchangeable nor refundable and cannot be converted into cash.

For any further questions, our customer service is available to assist you ♡

Kilky Paris gift cards are valid for 1 year from the date of purchase.

The validity date automatically starts on the day the gift card is ordered.

Once the expiration date has passed, the remaining balance can unfortunately no longer be used.

We therefore advise you to use your gift card before its expiry date ♡

No, as the Kilky Paris gift card is sent by email, no delivery fees apply when you purchase it.

However, if you use your gift card to place an order on the site, the usual delivery fees apply depending on the amount and the chosen delivery method.

The gift card simply functions as a payment method.

No worries! ♡

If you do not use the entire amount of your gift card during an order, the remaining balance is automatically saved.

You can reuse the same gift code for a future purchase until the balance is fully depleted or until the card's expiration date.

Therefore, it is not necessary to use your gift card all at once.

Kilky Paris gift cards are neither refundable nor exchangeable.

They cannot be converted into cash, even partially.

However, orders placed with a gift card are subject to the same return and after-sales service conditions as all other orders placed on our website.

If you need help with an order paid for with a gift card, our customer service team is, of course, available to assist you ♡

Orders paid for with a Kilky Paris gift card are processed in the exact same way as all other orders.

If you encounter a problem with an item received (size, defect, exchange, return...), our after-sales service can assist you according to the usual terms and conditions of the website.

For any request, simply contact our customer service specifying:

• your order number,
• your name,
• as well as your request.

Our team will do its best to help you as quickly as possible ♡